Add these 3 ingredients to your small business website and you'll have prospects asking for more.

by Doug Stewart on September 10, 2009

talkin-to-me

"Are You Talkin' to Me?"

INGREDIENT #1: FOCUS ON YOUR AUDIENCE

“Are you talking to me?”   How many times have you gone to a corporate website and thought “Where is the stuff for me?” Are you making potential new customers “guess” if your website is for them? 

You might think, “Isn’t it obvious our website is for people who need _________.” It might be obvious to your employees. But we’re in the land of information overload. You have to spell it out for them.

HERE’S WHAT YOU DO: At the top of your web page, put “This website is for…” Just tell everybody who your website is for. Simple. But effective.

In fact, I guarantee your leads will go up dramatically after making this one simple change.

INGREDIENT #2: FOCUS ON ONE MAIN TOPIC

Most business websites are made to showcase their specific business. And that’s great if people type your company name in the search engines.

I Don't KNow YouBut what if someone is looking for a solution to a problem? Or if someone is looking for a specific product or service? A website with the main topic being the “company” will be hard to find on that kind of search.

You have a better chance of getting to the top of the search engines if your website is all about the “XY Widget” instead of the “XY Company.” When people search using the keywords associated with your topic, they’ll find your website. Plus your website visitors will know immediately that you have what they’re searching for.

TOOL: You can find out what keywords people are using on Google, here. It’s a great way to find the specific topics for future websites.

You’ll also want a domain name with your main topic or keywords in it. More on this topic in future blog posts. So stay tuned…

INGREDIENT #3: FOCUS ON THE ACTION YOU WANT VISITORS TO TAKE

Think back to the last time you went to a website. Think about reading an article or skimming down a web page. 

Once you read what you found interesting. Or skimmed what you were going to skim. You stopped. Then you made a decision about what you were going to do next, right?

More

Please Sir, I Want Some More

You clicked a button. You went to another website. Or you turned off your computer. All of these decisions are very small. You’re probably not conscious of making these decisions.

That’s why you as a website owner should help potential clients make the next decision. Help them make the decision before their eyes rest. Tell them to sign-up for your newsletter. Tell them to download your report. Tell them to take an action. Otherwise, they might make a decision to take an action you don’t like.

So while you’re here. Look at the comment form below. Tell me what actions you’re going to take after reading this blog post. Or ask me a question. But take a second and comment on this post. I’d appreciate it.

Sincerely,

Doug Stewart

Giving You the Power to Fight the Big Boys!

  • http://www.writtenbysumer.com/ Michelle Salater

    As a web copywriter, I spend a ton of time reviewing websites / surfing the Internet. You nail it on the head in point #1 — more often than not, a company’s website is not clear. The company might think it is, but it’s not…and when I visit sites like this, I don’t know what they do and whom they serve. As a consumer, if I have to go digging for this information, I exit the site and never return.

    If you want a clear message, you must make your points obvious.

  • http://www.writtenbysumer.com Michelle Salater

    As a web copywriter, I spend a ton of time reviewing websites / surfing the Internet. You nail it on the head in point #1 — more often than not, a company’s website is not clear. The company might think it is, but it’s not…and when I visit sites like this, I don’t know what they do and whom they serve. As a consumer, if I have to go digging for this information, I exit the site and never return.

    If you want a clear message, you must make your points obvious.

  • http://www.PowerToFightTheBigBoys.com/ Doug Stewart

    Boil down your website’s content to “Who am I talking to” and “What’s the one main thing I want to tell them.” Then “what do I want them to do.” Simplify. Make it obvious. When a million messages are sent to your peepers everyday, only a few breakthrough. I always enjoy your comments Michelle.

  • http://www.powertofightthebigboys.com dscweb

    Boil down your website’s content to “Who am I talking to” and “What’s the one main thing I want to tell them.” Then “what do I want them to do.” Simplify. Make it obvious. When a million messages are sent to your peepers everyday, only a few breakthrough. I always enjoy your comments Michelle.

  • http://www.mlsalater.com/ mlsalater

    Simplify. That’s the key. I warn clients of this and have been guilty of it myself — we have a tendency to want to cram everything on a web page. We don’t want to miss anything, so we muddle the message by adding this and that and that and this.

  • http://www.mlsalater.com mlsalater

    Simplify. That’s the key. I warn clients of this and have been guilty of it myself — we have a tendency to want to cram everything on a web page. We don’t want to miss anything, so we muddle the message by adding this and that and that and this.

  • http://www.webcopywritingqueen.com/ Britt

    Michelle,

    I completely agree. I also think many times businesses tend to use “advanced” language in their web copy and this can take away from the clarity of the message. It’s crucial that your web copy speaks to your target audience and that they understand the terms and words you are using. Beware of industry jargon and words that are infrequently used in normal day-to-day conversation.

  • http://www.webcopywritingqueen.com Britt

    Michelle,

    I completely agree. I also think many times businesses tend to use “advanced” language in their web copy and this can take away from the clarity of the message. It’s crucial that your web copy speaks to your target audience and that they understand the terms and words you are using. Beware of industry jargon and words that are infrequently used in normal day-to-day conversation.

  • http://www.PowerToFightTheBigBoys.com/ Doug Stewart

    Very good point Britt. Advertising legend David Ogilvy once said, “Our business is infested with idiots who try to impress by using pretentious jargon. “

  • http://www.writtenbysumer.com/ Michelle Salater

    Ha, nice quote. And so very true.

  • http://www.writtenbysumer.com Michelle Salater

    Ha, nice quote. And so very true.

  • http://www.powertofightthebigboys.com dscweb

    Very good point Britt. Advertising legend David Ogilvy once said, “Our business is infested with idiots who try to impress by using pretentious jargon. “

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